Because the great majority of stores in the US do not sell abroad via Internet. Some stores offer international delivery, but generally their shipping costs are not competitive and do not offer tax and duty services in your country. In conclusion eShopex offers the possibility to buy in the US as if you lived there, accessing to the stores and products that do not exist in your country and being able to receive these products directly to your home at a very low cost.

You can buy which ever product you want in the US, using your eShopex address as your shipping address. If you prefer eShopex to buy your products, then please go to Personal Shopper.

In case of lost products, eShopEx guarantee´s, for the real value of the product, a maximum amount of US $100.

Yes, there are insurance companies which offer this service to almost any type of shipment from the US to the country of destination. If you need more details, contact us here.

If your product does not arrive at your eShopex address in Miami, you will need to contact the store where you made the purchase and requests for the tracking number of your shipment. If the product did arrive at your eShopex address but you have still not received your delivery after 10 working days then please contact us here.

For returns or refunds of any products from your country to the US, you should check the stores policy on refunds and returns. EShopex can help you with the shipping procedures to the US.

There are some goods which are considered “restricted products” in your country´s Customs department. These products require special permission for Custom Clearance. Additionally, there are some products which are nominated as “dangerous goods” they require a special procedure and packaging for delivery. In case you require more information on restricted or dangerous products, contact us here.

Eshopex allows you to ship products with no weight or size restriction.

To enter your details in the purchase order from the US store, you should consider that you live in Miami, using the US address you will receive when registering with eShopex. For example:

These days security on the Internet is practically resolved, it is nearly impossible for your card details to be stolen when you buy in a known store and in a secure way. However there are several measures of precaution which exist, the following are:

Buy in known stores or prestige brand.

Verify that you have a secure connection ("secure shop"). Sites on the Internet generally indicate a padlock logo for security, with "https" in their website address.

To track your order from the store of purchase and your eShopex address in Miami you will need to use your tracking order number given to you by the store. To track your order from it´s arrival to the eShopex address you should click on www.eshopex.com, and enter the guided number assigned for each package. Additionally, for your peace of mind, we will be emailing you when your product arrives at your US address in Miami and when it has been shipped to your country.

The delivery time from the store to your eShopex address in Miami is between 1 to 5 days, depending on the shipping options you selected when you ordered your purchase. In Miami, your shipment will be prepared and sent by airplane to your countries destination, you should receive your products in approximately 5 working days.

Your orders will arrive at the address registered in eShopex.

Some US stores do not authorize credit cards emitted from other countries. In these cases, you can use our Personal Shopper service and request eShopex to purchase your product on your behalf.

We recommend you to select any shipping option that includes delivery confirmation or proof of delivery. We do not recommend using the basic USPS shipping alternative, which only confirms the area or zip code where the package is delivered (it does not specify who receive the package).

Weight and volume of an air cargo shipment is very important. Airlines use the effective weight as a base for calculating the value of a shipment. You should consider the dimensions of the package of the product to determine the volumetric weight.
This is done by using this formula:
Height (cm) x Width (cm) x Length (cm) / 6000 = Weight Volume (kg)
Height (in) x Width (in) x Length (in) / 166 = Weight Volume (lb)
For example: A standard notebook in it´s box ready for shipment, this weights 3,5 kilos and it´s dimension is approx. 21cm x 43cm x 34cm. The volume weight will then be 21cm x 43cm x 34cm / 6000 = 5,1 kilos, this is higher than the real weight of 3,5 kilos, therefore the shipment cost will be based on 5,1 kilos.

Once your delivery arrives in Miami you will be notified via email of the charges made to your credit card. These charge include delivery to your country, as well as all tax and duty fees. Eshopex will make sure that your shipment arrives at your destination and will deal with all relevant tax and custom duties.